Peptela support

Troubleshooting and limits

Symptom Check
Product/collection missing in a section Select a resource in Customize and ensure it is published to Online Store in the active market. Demo handle strings do not create resources.
Page looks generic Assign its dedicated template in Pages. Shopify's assignment list comes from the published theme. Default page has no automatic profiles.
Page copy repeats Remove duplicate native Content or section copy. Native Content renders once beneath Editorial page intro. Pages assigned the same template share section settings.
Report absent Attach coa_file or an exact existing packaged report_asset filename. Publish the report collection. Remove manual report blocks to use product-backed entries.
Card detail absent Populate card_detail, not summary, and enable Show card specifications.
Notice does not change Edit Theme settings > Research notice. use_notice/demo_product are source metadata, not visible notice controls.
Image/old Peptela logo remains Clear custom resource/image fallbacks and set Included visual to None; disable included brand artwork and set both primary/light logos.
No filters Configure Shopify Search & Discovery and enable them in Collection products. Availability facet counts are intentionally omitted.
Imported images absent Check public source URLs or upload the included PNGs manually. Product images belong to Shopify products, not packaged editorial selectors.
Field installer refuses a type Existing data requires a migration decision. No type conversion/deletion occurs. Check exact namespace/key against setup/metafields.json.
Field installer fails mid-apply Resolve API permissions/rate errors, rerun the plan and apply again. Completed changes remain; compatible fields are reused.
Pickup/Shop/payment/app content absent Confirm provider eligibility, installed extension and store configuration. Empty integration output leaves no content.
Local changes absent on phone Verify the published theme ID and actual store URL, then refresh. Uploading a separate draft does not publish it.
Form success but no email Receiving notification configuration and inbox delivery are store-owned. Test with an approved recipient.

Compound index and report discovery load up to 250 products per Shopify pagination page; local search filters only that page. Larger catalogs use next-page navigation. Product controls use Liquid's available variant list, capped at 250; this release does not claim support for products beyond that limit. Standard collection filtering/pagination is server-based. Predictive search is a short discovery list; Shopify retains the reserved full search route.

Selling-plan allocation logic is implemented but requires a configured subscription app and real products for acceptance. New customer accounts are hosted by Shopify; legacy templates apply only to stores using legacy accounts. Store-owned resources, providers, markets, emails, inventory enforcement and policies cannot be supplied by a theme ZIP. Stock-aware UI limits do not replace checkout inventory enforcement.

Only English storefront strings ship as a complete locale. The German QA fixture is not a production translation. Merchant color changes require fresh contrast review. Automated keyboard/tree checks do not replace a spoken screen-reader pass. Local representative Lighthouse scores exclude provider runtime and host latency; they are not marketplace benchmarks.

Support: outreach.nexio.studio@gmail.com. Include version, URL, device/browser, steps and a screenshot without private data. Formal release/distribution licensing is an owner decision; no marketplace approval is implied.