Contact Nexio Studio at outreach.nexio.studio@gmail.com for Peptela theme support. Include your store URL, Peptela version, affected page, browser/device, steps to reproduce and a screenshot without private data. Do not send passwords, access tokens, payment information or customer records.
What support covers
We answer questions about the theme's settings, sections and documented features. We investigate and fix reproducible problems in the original theme, including broken layouts, links and theme interactions. Tell us whether the issue also occurs in an unmodified copy and which app blocks or custom code are involved. Duplicate your theme before editing code or applying an update.
Start with quick start, installation, the merchant guide and troubleshooting. For updates, follow the update guide and check the changelog.
Response and resolution
We reply to theme support requests within two business days. An automatic receipt confirms that a request reached the support system; it does not mean the issue is resolved. Include the same request reference when following up so we can keep the conversation together.
We prioritize problems that block browsing or buying and address critical theme bugs immediately. Resolution time depends on reproduction, scope and any Shopify or app-provider involvement. We will explain the next step rather than promise a fixed resolution date.
Services outside theme support
Custom designs, new functionality, custom-code modifications, third-party app implementation and store-management services are separate work. They are not included in the theme purchase. We can help identify whether an issue belongs to the theme, Shopify configuration or an app; app-specific fixes belong to the app provider.
Shopify controls checkout, payments, account authentication, order/email delivery and provider eligibility. Store owners configure products, inventory, shipping, taxes, markets, legal policies and notifications. The theme cannot supply or certify those operating settings.
Sharing screenshots and store access
Send only information needed to reproduce the issue. Remove customer details and credentials from screenshots. Do not send your admin password. If investigation needs admin access, we will explain the required permissions and request Shopify collaborator access separately.